© 2026 SMOQUE. All rights reserved. Website designed and maintained by DI MG.
ADMISSION & ENTRANCE
Dress code
Our dress code applies on Fridays, Saturdays, bank holiday Sundays and during special events. The dress code is smart rather than casual. Smart footwear is required; sliders and slippers are not permitted. Jeans are acceptable, but offensive or inappropriate fancy dress is not allowed.
Hoodies and caps are not permitted.
From Sunday to Thursday, the dress code is more relaxed; however, we kindly ask all guests to make an effort.
Entry, Identification and Venue Safety
SMOQUE operates a Challenge 25 policy. Guests who appear to be under the age of 25 will be asked to provide valid proof of age. Accepted forms of identification include a valid passport, photocard driving licence or PASS-accredited proof-of-age card.
For the safety and security of our guests and team members, SMOQUE reserves the right to conduct searches upon entry to and exit from the premises.
Anyone whom management or security personnel reasonably believe to be possessing, using or supplying illegal substances may be refused entry or asked to leave the premises.
SMOQUE works closely with local authorities and relevant community safety organisations to support health and safety and help prevent crime and disorder. CCTV is in operation throughout the premises for the safety and security of our guests, employees and property.
Groups
At SMOQUE, we are committed to providing a welcoming, safe and enjoyable environment for all our guests. We ask everyone to treat our team and fellow customers with courtesy and respect throughout their visit.
As licensed premises, SMOQUE reserves the right to refuse admission or service where permitted by law. This may include, but is not limited to, situations involving intoxication, aggressive, abusive or disruptive behaviour, inappropriate conduct, failure to comply with our house policies, or where admission or continued service may compromise the safety, comfort or enjoyment of our guests, employees or the operation of the restaurant.
Any decision to refuse admission or service will be made at the discretion of management and in accordance with the Licensing Act 2003, the Equality Act 2010 and all other applicable legislation. Where appropriate, guests may be asked to provide valid photographic identification as part of our Challenge 25 policy or to comply with licensing requirements.
Responsible Drinking
We promote responsible drinking and, in accordance with licensing laws, will refuse to serve alcohol to anyone who is, or appears to be, intoxicated or who behaves in a disruptive, abusive or violent manner.
Anyone displaying this behaviour will not be permitted to remain on the licensed premises. Our team will also refuse service to anyone attempting to purchase alcohol on behalf of a person who is intoxicated.
Free tap water is available at all bars upon request.
BOOKING TERMS & CONDITIONS
Please note: All reservations are subject to our Admission Policy. While we make every effort to honour confirmed bookings, SMOQUE reserves the right to refuse admission or cancel a reservation on arrival where necessary to comply with our house policies, licensing obligations or legal requirements.
General Booking Terms
We accept all major credit and debit cards, as well as Apple Pay and Google Pay.
When reserving a table or area, you will be given a confirmed start and end time. Should you wish to extend your booking, please speak to a member of our team. Extensions are subject to availability and cannot be guaranteed.
Certain dishes may be subject to seasonal availability. Please check our menu page for the latest information. If you have a particular dish in mind, we recommend contacting us in advance to confirm availability.
Our allergen information is available through our menu page or upon request. Please inform your server of any allergies, intolerances or dietary requirements before ordering.
Although we take reasonable precautions, our dishes are prepared in kitchens where allergens are present, and we cannot guarantee that any item will be completely free from traces of allergens.
Group Bookings
We are delighted to welcome group bookings at all SMOQUE restaurants for birthdays, family gatherings, corporate events and other special occasions.
For larger parties, a pre-authorisation or deposit may be required to secure your reservation. Full details of any deposit, cancellation and amendment terms will be provided before your booking is confirmed.
To ensure the best possible experience, groups may be asked to pre-order food or choose from a set menu, depending on the size of the party, the date of the booking or the restaurant location.
Please note that all members of the group are expected to arrive promptly. Tables are generally reserved for up to two hours unless otherwise agreed in advance. Late arrivals may reduce the available dining time, and significant delays may result in the booking being released.
For bookings of more than 20 guests, please contact your preferred SMOQUE restaurant directly. Our team will be happy to discuss your requirements and help organise your event.
Where a discretionary service charge applies to group bookings, this will be clearly communicated before your reservation is confirmed.
What if I am running late?
We understand that plans do not always go as expected. There is no need to contact us if you are running slightly late, as we will hold your table for up to 10 minutes after your scheduled booking time.
Please note that any late arrival may reduce the time available for your booking. After 10 minutes, we cannot guarantee that your table will remain available and may need to release it.
Are there any age restrictions?
As SMOQUE is a restaurant, children are warmly welcomed when accompanied and supervised by a parent or responsible adult. Guests under the age of 18 are not permitted to enter or remain on the premises unaccompanied.
Guests under 18 are not permitted in bar-only areas or on the outdoor terrace unless accompanied by a parent or responsible adult and permitted by the venue’s licensing conditions.
We operate a strict Challenge 25 policy. Anyone who appears to be under the age of 25 will be asked to provide valid proof that they are aged 18 or over before purchasing or consuming alcohol.
We accept original, valid passports and UK photocard driving licences. Photocopies, photographs and digital copies of identification will not be accepted.
Outdoor Terraces — Where Applicable
Our outdoor terraces are not fully covered. In the event of adverse weather, we will do our best to relocate your booking indoors, subject to availability. However, if the indoor areas are fully booked, we may be unable to offer alternative seating.
Outdoor terrace bookings may include a combination of seated and standing space. We cannot guarantee that seating will be available for every member of your party.
Cancellation & Changes Policy
For a list of our cancellation policies, please check below:
How do I make changes to my booking?
For most bookings, you can make changes using the link in your confirmation email up to 48 hours before your scheduled booking time. This includes changing the number of guests or selecting a different date or time.
Our booking system will automatically check availability before confirming any changes. Please note that alternative dates, times or table sizes are subject to availability.
If you are unable to amend your booking online or experience any difficulties, please contact us directly and a member of our team will be happy to assist.
How do I cancel?
Please notify us by telephone or reply to your booking confirmation email at least 24 hours before your scheduled booking time.
Cancellations received with at least 24 hours’ notice will not incur a cancellation charge. Any applicable pre-authorisation will be released, or any deposit paid will be refunded in accordance with the booking terms provided at the time of reservation.
Cancellations made less than 24 hours before the reservation, or failure to attend without prior notice, may result in a cancellation fee. Where applicable, this may be equal to the pre-authorised amount or deposit associated with your booking.
Deposits
Unfortunately, no-shows have become increasingly common. To help us manage capacity, maintain accurate availability and protect reserved tables, we may require a deposit for certain bookings.
If a deposit is required, you will be informed before your booking is confirmed. Full details of the deposit amount, cancellation terms and amendment policy will be provided at that stage.
