SMOQUE BOOKING TERMS & CONDITIONS General Booking Terms Please note that our booking policy is also related to our entrance policy, we may refuse your booking on arrival. We accept all major credit and debit cards as well as Apple, Google & Android Pay. When reserving a table or area, you will be given a start and end time. If you wish to stay longer than your given time, please get in contact with us (subject to availability). Certain dishes are subject to seasonal availability. Please check our menus page for the latest updates. If there is a preferred dish you would like, please check with us for seasonal availability. Our allergens lists are available via our menu page or upon request. Please advise your server of any allergies, dietary requirements and or special requests. What if we are running late? We understand that plans don’t always go swimmingly. There is no need to get in contact, we will always be happy to hold your table for up to 10 minutes from your booking time (please note that this may be taken off your booking turn time). Unfortunately, after 10 minutes, we cannot guarantee your booking and may need to release your table. Do you have any age restrictions? Under 18’s is not permitted in the bar or outside terrace. We run a strict Challenge 25 policy, so if you’re lucky enough to look under 25, you will be asked to provide proof of age to show you are over 18. We accept passports and UK driving licenses only. Photocopies will not be accepted. Outdoor Terraces (where applicable) Our terrace spaces are not fully covered. In the event of adverse weather, we will always do our best to move your booking inside so you are comfortable, and we can usually offer this option. However, if we are full inside then we cannot do this. All outdoor terrace bookings are for a mixture of seating and standing and won’t seat your whole party. Cancellation & Changes Policy For a list of our cancellation policies, please check below: How do I make changes to my booking? For most bookings, you can edit yourself via your confirmation email 48 hours before your booking. This includes changing the number of guests or the booking date and time. This will automatically check for availability and reschedule your booking. If you are unable to or are having difficulties amending your booking, please get in contact with us directly. How do I Cancel? Please let us know by phone or reply to your booking confirmation email at least 24 hours in advance. This will cancel your booking and you will not be charged. Any cancellations made within 24 hours are subject to a cancellation fee (the pre-authorisation amount or deposit is applicable). Pre-authorisations To manage capacities, we reserve the right to pre-authorise your credit or debit card to secure your booking. A pre-authorisation is a card check. This will check that the card belongs to the booking holder and that there are available funds at the time of booking. The amount may vary depending on the type of booking and the number of covers. This will always be shown to you beforehand. The pre-authorisation is not a charge, and no funds are debited from your account. When will my card be charged? Since lockdown, no-shows are unfortunately on the rise. The viability of our industry relies on guests honouring their reservations. Therefore, to manage capacities and ensure there is the most up to date availability for guests, we ask for a pre-authorisation. Deposits For some booking types, a deposit may be required. Before your booking enquiry is confirmed, details of the required deposit, as well as cancellation or amendment policy, will be sent to you.