© 2026 SMOQUE. All rights reserved. Website designed and maintained by DI MG.
PRIVACY POLICY
Last updated: 3 August 2026
1. INTRODUCTION
SMOQUE is committed to respecting and protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
● Visit the SMOQUE website;
● Make, amend or cancel a restaurant reservation;
● Contact one of our restaurants;
● Pay for a booking, event or restaurant service;
● Join our mailing list;
● Interact with us through Facebook or Instagram;
● Submit an enquiry or complaint;
● Enter a promotion or competition;
● Apply for a job;
● Visit one of our restaurants; or
● Otherwise communicate or interact with us.
This policy explains:
● What personal information we collect;
● How and why we use it;
● The lawful bases on which we rely;
● Who is responsible for your information;
● Who we may share your information with;
● How long we keep your information;
● Your data-protection rights; and
● How you can contact us or make a complaint.
We process personal information in accordance with applicable UK data-protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.
2. WHO WE ARE AND WHO IS RESPONSIBLE FOR YOUR INFORMATION
SMOQUE is a restaurant brand operating restaurants in the United Kingdom.
The company responsible for your personal information depends on the SMOQUE restaurant with which you interact.
SMOQUE Bromley
Legal company name: OTTOMAN RESTAURANTS BR LTD
Restaurant: SMOQUE Bromley
Address: 2–4 Ringers Road, Bromley, Kent, BR1 1HT
Telephone: 020 8466 7700
Email: info@smoque.co
SMOQUE Warlingham
Legal company name: OTTOMAN WW LTD
Restaurant: SMOQUE Warlingham
Address: The Green, Warlingham, Surrey, CR6 9NA
Telephone: 07984 659922
Email: info@smoque.co
SMOQUE Victoria
Legal company name: WAKA BURGERS LTD
Restaurant: SMOQUE Victoria
Address: 82 Wilton Road, Victoria, London, SW1V 1DL
Telephone: 07498 315070
Email: info@smoque.co
The relevant company listed above will normally be the data controller responsible for personal information connected with your reservation, payment, enquiry, employment application or visit to that restaurant.
A data controller determines how and why personal information is processed.
Where you interact with the general SMOQUE website, marketing communications or social-media accounts, one or more of the companies listed above may be responsible for the relevant processing, depending on the restaurant, promotion or service concerned.
For privacy-related enquiries, please email:
Please state which SMOQUE restaurant your enquiry concerns so that it can be directed to the correct company.
Other businesses within our organisation
Our organisation may also operate, own or have an interest in other hospitality brands, including LA TASQUERIA.
Personal information may be shared between companies under common ownership or control where this is reasonably necessary to:
● Administer a reservation;
● Respond to an enquiry;
● Provide restaurant services;
● Manage a complaint or incident;
● Operate our website and business systems;
● Maintain financial and accounting records;
● Manage appropriate marketing activities; or
● Comply with legal and regulatory obligations.
Each company must protect personal information and use it only for appropriate and lawful purposes.
Sale or reorganisation of the business
If a SMOQUE operating company, restaurant or substantially all of its assets is sold, transferred, merged or reorganised, relevant personal information may be transferred to the purchaser, successor or reorganised business.
The receiving organisation may continue to process that information for the purposes described in this policy, subject to applicable data-protection law.
3. WHAT PERSONAL INFORMATION DO WE COLLECT?
The information we collect depends on how you interact with SMOQUE.
3.1 Identity and contact information
We may collect:
● Your name;
● Email address;
● Telephone or mobile number;
● Postal address, where required; and
● Your preferred method of contact.
3.2 Reservation information
When you make, amend or cancel a reservation, we may collect:
● The restaurant you wish to visit;
● The date and time of your reservation;
● The number of guests;
● Your booking reference;
● Seating preferences;
● Special requests;
● Celebration or event information;
● Arrival, cancellation or no-show information;
● Booking history;
● Deposit or payment status; and
● Communications relating to your reservation.
Where another person makes a reservation on your behalf, we may receive information about you from that person.
The person making the reservation should ensure that they have permission to provide information concerning other guests.
3.3 Dietary, allergy and accessibility information
You may choose to provide information about:
● Food allergies;
● Dietary requirements;
● Medical dietary needs;
● Accessibility requirements;
● Disabilities; or
● Other requirements relevant to your visit.
Some of this information may be special-category personal information because it may reveal information about your health, disability or religious beliefs.
Please only provide information that is necessary for us to manage your reservation and provide an appropriate service.
Customers with serious allergies should speak directly to the restaurant team before ordering. Providing information through an online booking form does not replace a discussion with our staff when you arrive.
3.4 Payment and transaction information
Where you make a payment at one of our restaurants or by bank transfer, we may process:
● The amount paid;
● Payment date and time;
● Payment status;
● Transaction references;
● Limited card information shown on a merchant receipt;
● Refund information;
● The account holder’s name;
● Payment references; and
● Other information contained in a bank transaction record.
We do not normally receive or retain your complete payment-card number, security code or PIN.
3.5 Enquiries and correspondence
When you contact us, we may collect:
● The content of your enquiry;
● Emails and messages;
● Social-media communications;
● Complaint information;
● Customer feedback;
● Incident reports;
● Records of telephone conversations, where appropriate; and
● Records of our response.
3.6 Marketing information
Where you subscribe to marketing communications or otherwise permit us to contact you, we may collect:
● Your name;
● Email address;
● Telephone number;
● Marketing preferences;
● Consent records;
● Preferred restaurant location;
● Your interactions with our marketing communications; and
● Information about events, offers or promotions that may interest you.
3.7 Website and technical information
When you visit our website, we or our technology providers may collect:
● Your IP address;
● Browser type and version;
● Device type;
● Operating system;
● Approximate location;
● Referring website;
● Pages viewed;
● Links selected;
● Date and time of visits;
● Online identifiers; and
● Website-performance, security and diagnostic information.
Further details about website technologies may be provided in a separate Cookie Policy.
3.8 Social-media information
When you interact with SMOQUE through Facebook or Instagram, we may receive:
● Your public profile name;
● Your username;
● Messages sent to us;
● Comments;
● Reviews;
● Likes, shares and other engagement;
● Competition entries;
● Photographs or content in which SMOQUE is tagged; and
● Aggregated audience or advertising information provided by Meta.
3.9 CCTV information
CCTV may operate at SMOQUE restaurants for safety, security, crime prevention and incident investigation.
CCTV recordings may capture your image, movements and the date, time and location of your visit.
Appropriate signage should be displayed where CCTV is in operation.
3.10 Recruitment information
When you apply for a job with SMOQUE, we may collect:
● Your name and contact details;
● CV;
● Employment history;
● Qualifications;
● Skills and experience;
● Interview notes;
● Right-to-work information;
● References; and
● Other information relevant to your application.
A separate employee or recruitment privacy notice may apply where appropriate.
4. HOW DO WE COLLECT YOUR INFORMATION?
We may collect personal information:
● Directly from you;
● Through the SMOQUE website;
● Through OpenTable;
● When you contact a restaurant;
● Through email or telephone communications;
● Through Facebook or Instagram;
● From another person making a reservation on your behalf;
● From card-payment providers and banks;
● Through CCTV systems;
● From recruitment agencies or referees; or
● From publicly available sources where appropriate.
5. OPENTABLE RESERVATIONS
Online restaurant reservations for SMOQUE are operated through OpenTable.
When you make, amend or cancel a reservation through OpenTable, OpenTable may collect information including:
● Your name;
● Email address;
● Telephone number;
● Reservation date and time;
● Number of guests;
● Restaurant location;
● Booking preferences;
● Special requests;
● Dietary or accessibility information;
● Booking history;
● Cancellation or no-show information; and
● Other information you choose to provide.
OpenTable may process your information for its own purposes under its own privacy policy. You should review OpenTable’s privacy policy before submitting personal information through its service.
OpenTable may provide the relevant SMOQUE operating company with information reasonably required to:
● Administer and confirm your reservation;
● Send or manage booking communications;
● Prepare for your visit;
● Accommodate reasonable dietary or accessibility requests;
● Amend or cancel your booking;
● Manage late arrivals and no-shows;
● Respond to enquiries or complaints; and
● Maintain appropriate business records.
A reservation made through OpenTable may be connected to an OpenTable account or diner profile. OpenTable is responsible for explaining how it creates, manages and uses that account or profile.
SMOQUE and OpenTable may each be independently responsible for different aspects of the processing they carry out.
6. HOW AND WHY DO WE USE YOUR INFORMATION?
We only use personal information where we have a lawful and appropriate reason to do so.
6.1 Managing restaurant reservations
We may use your information to:
● Process and confirm your reservation;
● Send booking confirmations and reminders;
● Amend or cancel your reservation;
● Contact you about your booking;
● Manage group bookings or private events;
● Accommodate dietary or accessibility requests;
● Manage late arrivals, cancellations or no-shows; and
● Provide customer service.
Our lawful bases may include:
● Taking steps at your request before entering into a contract;
● Performing our contract with you;
● Complying with a legal obligation;
● Our legitimate interests in operating our restaurants and administering reservations; and
● Your explicit consent where relevant special-category information is voluntarily provided.
6.2 Processing payments
We may use payment and transaction information to:
● Process restaurant payments;
● Identify and reconcile bank transfers;
● Confirm payments for reservations or events;
● Issue refunds;
● Resolve payment disputes;
● Prevent or investigate fraud; and
● Maintain tax and accounting records.
Our lawful bases may include performing a contract, complying with legal obligations and pursuing our legitimate interests in receiving payment, preventing fraud and maintaining accurate financial records.
6.3 Responding to enquiries, feedback and complaints
We may use your information to:
● Answer questions;
● Respond to requests;
● Resolve complaints;
● Investigate incidents;
● Manage insurance matters;
● Record customer feedback;
● Improve our services; and
● Establish, exercise or defend legal claims.
We may rely on performance of a contract, compliance with legal obligations or our legitimate interests in providing customer service and protecting our business.
6.4 Dietary, allergy and accessibility requests
Where you voluntarily provide allergy, health, dietary or accessibility information, we may use it to:
● Manage your reservation;
● Accommodate your request;
● Protect your health and safety; and
● Provide an appropriate restaurant service.
Where this information constitutes special-category personal information, we will identify an appropriate condition for processing it. This may include your explicit consent.
You may withdraw your consent where consent is the condition on which we rely. However, doing so may affect our ability to accommodate a particular request.
6.5 Marketing communications
Where permitted by law, we may use your contact information to send:
● Restaurant news;
● Special offers;
● Event information;
● Menu announcements;
● Competitions;
● Seasonal promotions; and
● Other SMOQUE marketing communications.
We will send electronic marketing where:
● You have provided appropriate consent; or
● We are otherwise permitted to contact you under applicable electronic-marketing rules.
You may unsubscribe at any time by:
● Selecting the unsubscribe link in a marketing email; or
● Contacting us at info@smoque.co.
Unsubscribing from marketing will not prevent us from sending essential communications about an existing reservation, payment, complaint or enquiry.
6.6 Operating and improving our website
We may use website and technical information to:
● Operate the website;
● Maintain security;
● Prevent fraud or misuse;
● Diagnose technical problems;
● Measure website performance;
● Understand how visitors use the website;
● Improve our content and services; and
● Measure the effectiveness of marketing campaigns.
Depending on the technology involved, we may rely on our legitimate interests, your consent or another lawful basis permitted by law.
6.7 Social-media communications and advertising
We may use Facebook and Instagram to:
● Publish restaurant information and promotions;
● Respond to customer messages;
● Manage comments and reviews;
● Run competitions;
● Promote restaurant events;
● Measure audience engagement; and
● Assess the performance of advertising campaigns.
Meta, which operates Facebook and Instagram, may process information for its own purposes under its own privacy policy.
6.8 Safety, security and CCTV
We may use CCTV and incident information to:
● Protect customers, employees and property;
● Maintain safety and security;
● Prevent and detect crime;
● Investigate accidents, complaints or incidents;
● Assist the police or other authorities; and
● Establish, exercise or defend legal claims.
We normally rely on our legitimate interests in maintaining a safe and secure environment and, where applicable, compliance with legal obligations.
6.9 Legal and regulatory obligations
We may process or disclose personal information where necessary to:
● Comply with tax and accounting requirements;
● Meet licensing, food-safety or employment obligations;
● Respond to a lawful request from a public authority;
● Comply with a court order;
● Prevent or investigate criminal activity;
● Protect the rights or safety of customers and employees; or
● Establish, exercise or defend legal claims.
6.10 Recruitment
We may use applicant information to:
● Review applications;
● Assess suitability for employment;
● Arrange and conduct interviews;
● Obtain references;
● Confirm a person’s right to work;
● Communicate about an application; and
● Maintain appropriate recruitment records.
Our lawful bases may include taking steps before entering into an employment contract, complying with legal obligations and pursuing our legitimate interests in recruiting suitable employees.
6.11 Anonymous and aggregated information
We may combine information and remove details that identify individuals.
We may use anonymous or aggregated information for:
● Business analysis;
● Service improvement;
● Website measurement;
● Marketing analysis; and
● Strategic development.
Information that cannot reasonably identify an individual is not normally treated as personal information under this policy.
7. PAYMENTS
SMOQUE does not currently process online payments directly through the SMOQUE website.
Payments are normally made:
● In person at the relevant restaurant using a card terminal;
● In person using another accepted payment method; or
● By bank transfer into the account of the company operating the relevant restaurant.
Card-terminal payments
Card payments made at a restaurant are processed through the relevant card-terminal and payment-service provider.
The relevant SMOQUE company may receive or retain information such as:
● The amount paid;
● Payment date and time;
● Payment status;
● Limited card information, such as the final four digits;
● Merchant receipt information;
● Refund information; and
● Transaction references.
SMOQUE does not normally receive or retain your complete card number, security code or PIN.
The payment-service provider and your bank may process your information under their own privacy notices.
Bank transfers
When you make a bank transfer, the relevant SMOQUE company may receive:
● The account holder’s name;
● The amount transferred;
● The payment date;
● The payment reference;
● Information shown on the transaction record; and
● Communications relating to the payment.
Each payment must be made to the account of the company operating the relevant restaurant:
● SMOQUE Bromley: OTTOMAN RESTAURANTS BR LTD;
● SMOQUE Warlingham: OTTOMAN WW LTD; and
● SMOQUE Victoria: WAKA BURGERS LTD.
Customers should only use payment instructions provided directly by an authorised SMOQUE representative.
8. WEBSITE, MARKETING AND ANALYTICS PROVIDERS
We use third-party services to operate our website, communicate with customers, understand website use and promote SMOQUE.
These providers include Wix, Google and Meta, which operates Facebook and Instagram.
8.1 Wix
The SMOQUE website is created and hosted using Wix.
Wix may process technical and website information on our behalf or for its own service purposes, including:
● IP addresses;
● Browser and device information;
● Website activity;
● Form submissions;
● Security and diagnostic information; and
● Information required to host and operate the website.
8.2 Google
We may use Google services for:
● Website analytics;
● Google Business Profiles;
● Maps;
● Search visibility;
● Advertising; and
● Related website functionality.
Depending on the services enabled, Google may receive:
● Your IP address;
● Device and browser information;
● Approximate location;
● Pages visited;
● Referring website;
● Links selected;
● Online identifiers; and
● Information about interactions with SMOQUE advertisements.
We may use aggregated reports to understand:
● How visitors find our website;
● Which pages are viewed;
● How visitors interact with the website;
● Whether advertising campaigns are effective; and
● How the website and customer experience can be improved.
Google may also process information for its own purposes under its own privacy documentation.
8.3 Facebook and Instagram
SMOQUE uses Facebook and Instagram for customer communication, restaurant promotion, advertising and social-media content.
When you interact with a SMOQUE Facebook or Instagram page, advertisement, post, message or other content, Meta may collect and process information under its own privacy policy.
Depending on your interaction, this may include:
● Profile information;
● Messages and comments;
● Likes, shares and other engagement;
● Advertising interactions;
● Device and browser information;
● IP addresses; and
● Information about interactions with our website.
SMOQUE may receive aggregated reports and advertising insights from Meta to help us understand engagement and measure campaign performance.
9. WHO DO WE SHARE YOUR INFORMATION WITH?
Depending on how you interact with SMOQUE, personal information may be shared with:
● OpenTable, for restaurant reservations;
● Wix, for website hosting and functionality;
● Google, for analytics, maps, business services and advertising;
● Meta, including Facebook and Instagram, for social-media services and marketing;
● Card-terminal and payment-service providers;
● Banks and financial institutions;
● IT, cybersecurity and website-support providers;
● Accountants, auditors and professional advisers;
● Insurers;
● Recruitment providers;
● Companies under common ownership or control;
● Police, courts, regulators and public authorities; and
● A purchaser or successor where a restaurant or business is sold or reorganised.
We only share personal information where there is an appropriate business or legal reason to do so.
Some providers process information on our instructions. Other providers independently determine how they use personal information. Where a provider processes information for its own purposes, its own privacy policy will also apply.
We do not sell customers’ personal information to advertisers or data brokers.
10. INTERNATIONAL TRANSFERS
Some of our technology, reservation, marketing and analytics providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place.
Depending on the destination and provider, these safeguards may include:
● A UK adequacy regulation;
● Approved contractual protections;
● The UK International Data Transfer Agreement;
● The UK Addendum to approved standard contractual clauses; or
● Another transfer mechanism recognised under UK data-protection law.
You may contact us for further information about safeguards relevant to your personal information.
11. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, regulatory and reporting requirements.
Our usual retention periods are:
● Reservation records: up to 24 months after the reservation;
● Payment, tax and accounting records: up to six years after the end of the relevant financial year;
● Customer enquiries and complaints: up to three years after the matter is resolved;
● Marketing information: until you unsubscribe, withdraw consent or your details are no longer required;
● Marketing suppression records: for as long as necessary to ensure that your opt-out preference is respected;
● CCTV footage: ordinarily up to 30 days, unless required for an investigation, complaint or legal claim;
● Unsuccessful job applications: ordinarily up to six months after the recruitment process ends;
● Website-security records: for a period proportionate to security and fraud-prevention requirements; and
● Legal claims and incidents: for as long as reasonably necessary to establish, exercise or defend the relevant claim.
We may retain information for longer where required by law or where it is needed for an active dispute, complaint, investigation or legal proceeding.
12. HOW DO WE PROTECT YOUR INFORMATION?
We use reasonable technical and organisational measures designed to protect personal information against:
● Unauthorised access;
● Accidental loss;
● Unlawful use;
● Alteration;
● Disclosure;
● Destruction; and
● Other inappropriate processing.
Our measures may include:
● Access controls;
● Password protection;
● Secure technology systems;
● Staff training;
● Contractual safeguards;
● Payment-security procedures; and
● Appropriate monitoring.
No internet transmission or information-storage system can be guaranteed to be completely secure.
You are responsible for keeping booking references, account credentials and payment instructions confidential.
13. YOUR DATA-PROTECTION RIGHTS
Depending on the circumstances and the lawful basis used, you may have the following rights.
Right of access
You may ask whether we process your personal information and request a copy of the information we hold about you.
Right to rectification
You may ask us to correct inaccurate information or complete information that is incomplete.
Right to erasure
You may ask us to delete your personal information in certain circumstances.
This right does not always apply, particularly where we need to retain information to meet a legal obligation or defend a legal claim.
Right to restriction
You may ask us to restrict the use of your information in certain circumstances.
Right to object
You may object to processing based on our legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing.
Right to data portability
In certain circumstances, you may request information in a structured, commonly used and machine-readable format or ask for it to be transferred to another organisation.
Right to withdraw consent
Where we rely on your consent, you may withdraw that consent at any time.
Withdrawal will not affect the lawfulness of processing that took place before consent was withdrawn.
Rights concerning automated decisions
You may have rights concerning decisions made solely through automated processing where those decisions have legal or similarly significant effects.
SMOQUE does not ordinarily use fully automated decision-making to make significant decisions about customers.
Exercising your rights
To exercise a data-protection right, contact:
Email: info@smoque.co
Please include:
● Your name;
● Your contact details;
● The restaurant concerned;
● A description of your request; and
● Any information that will help us identify the relevant records.
We may ask for reasonable evidence of your identity before responding.
We normally respond within one month. Additional time may be permitted where a request is complex or numerous, in which case we will explain the reason for the delay.
Your rights are not absolute and may be subject to legal exemptions.
14. CHILDREN
Our website and online services are not specifically directed at children.
We do not knowingly collect personal information directly from children for marketing purposes.
A parent, guardian or responsible adult should make restaurant reservations involving a child where appropriate.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, reservation platforms, payment services, maps or social-media platforms operated by third parties.
Those third parties are responsible for their own privacy and security practices.
We encourage you to review their privacy notices before submitting personal information.
SMOQUE is not responsible for the content, security or privacy practices of third-party websites or services that we do not control.
16. EMAIL AND ELECTRONIC MARKETING
We will only send electronic marketing where we have an appropriate lawful basis and are permitted to do so under applicable electronic-marketing rules.
Our marketing emails should contain a clear unsubscribe option.
You may also ask us to stop sending marketing by contacting:
After you unsubscribe, we may retain limited information on a suppression list to ensure that your preference continues to be respected.
17. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect:
● Changes to our restaurants or services;
● Changes to our operating companies;
● Changes to our suppliers;
● Changes to the website;
● Changes to how we use personal information; or
● Legal and regulatory developments.
The latest version will be published on this page and identified by the “last updated” date.
Where a change is significant, we may provide an additional notice through the website or another appropriate communication channel.
18. CONTACTING US
For questions, concerns or requests relating to this policy or your personal information, contact:
Email: info@smoque.co
You may also contact the restaurant concerned directly.
SMOQUE Bromley
OTTOMAN RESTAURANTS BR LTD
2–4 Ringers Road
Bromley
Kent
BR1 1HT
Telephone: 020 8466 7700
SMOQUE Warlingham
OTTOMAN WW LTD
The Green
Warlingham
Surrey
CR6 9NA
Telephone: 07984 659922
SMOQUE Victoria
WAKA BURGERS LTD
82 Wilton Road
Victoria
London
SW1V 1DL
Telephone: 07498 315070
Please state which restaurant your request concerns.
19. COMPLAINTS
We would appreciate the opportunity to address any privacy concerns directly.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Current contact and complaint information is available through the Information Commissioner’s Office website.
